Problem payment

[Soutos]

Good evening, I bought windows 11pro and office online and only the receipt was sent to my email and not the codes for the windows keys How can i fix this I was a singed as a guest when i ordered

[kernowlass]

@Soutos 

You generally don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you. Also if you do not have a paypal account they may be able to add that transaction to any account you open. However if you have a paypal account but chose not to log in then that may not be possible.

So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.