there is an issue with your account or invalid data formate

ZEALsama
Contributor
Contributor

I keep getting "there is an issue with your account" or "invalid data format"  issue while trying to withdraw money to PayPal or bank account(USA bank) I have UAE based PayPal( I move a lot).
what is the solution to this and how can I get my  money back. 

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2 REPLIES 2

ZEALsama
Contributor
Contributor

Thank you for contacting PayPal.

 

Your message is very important to us. We received your email and are continuing our review. If we need more information, we’ll contact you.

 

You can check the status of your case at any time in your  Resolution Center. (The  Resolution Center is only accessible on a web browser, not the PayPal app). Here you’ll find information about your case and steps to provide additional information.

Here’s how to access the Resolution Center:

 

1.        Log in to your PayPal account.

2.        Click Contact at the bottom of the page.

3.        Click Resolution Center at the top of the page.

4.        Click View next to the Case ID.

 

You can view answers to frequently asked questions in our Help Center. Here’s the list of inquiries that we’re handling:

 

·        Name Change Request

·        Primary Authorized User Update

·        Change in Business Name

·        Account Verification and Limitations

·        Limitation and Withdrawals

·        Downgrade Request

·        Upgrade Request

·        Closing the account

 

If you still need to contact us, please log into your account, and click Contact Us at the bottom of the page.

 

Thanks,

PayPal


I keep getting this automated email and there has not been any real help provided. and there is no solution to this problem on the internet

 

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PayPal_Ayesha
Moderator
Moderator

Hello @ZEALsama,

 

Welcome to the PayPal Community Forum! 

 

I am sorry to know that you're facing issues while withdrawing funds. Based on the information that you've shared, it seems like your account is limited. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you've already checked the Resolution Center and still need help, please reach out to our customer support team through the available options on our website so that our advisors can help you accordingly. Support is also available through Facebook private message or Twitter direct message.

 

I hope this helps.

Ayesha


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