Cannot open dispute on partially refunded transaction

[Temp20240611B]

I purchased an item from a seller on Facebook, and I used PayPal.  My transaction was around $75 USD, but they charged me around $92.  I filed a complaint through PayPal for the difference.  Within 30 minutes, I got spooked, so I started looking into the seller and reading reviews, and I found several reviews mentioning that the product was not as described.  I contacted the seller and told them I didn’t want the product and felt it was a scam, and asked them to cancel the order.  This was well before it was shipped.  They ignored my request, and issued the $15 refund anyway.  I could look at the tracking information, and it had not been shipped, so I contacted them again.  They sent the product from a warehouse in Italy, despite the fact the company is “based in Indiana, with a storefront in California.”  The Facebook ads show that the beneficiary and creator of the ad is in China.  Looks like another Chinese scam to me.

I received the package, but I don’t want it.  The videos show the product to be an LCD sign for your vehicle, and the videos show that it is pretty long…like maybe 15” or so.  What I received is only 5” maybe, and not large enough to be viewed.  So they misrepresented the product.  But I told them to cancel the order before they even sent it.  https://www.facebook.com/ads/library/?id=972737561150496

Here is the ad showing the product…what I received is about the size of a cellphone screen:  https://youtu.be/Tt-Hd2ussRE?si=8oTzCtGnkgezUGZJ

I am trying to file a dispute, but since they gave me a partial refund, PayPal will not allow me to file a dispute.  It says that my dispute (the previous one) was settled “in my favor” so it won’t let me file a dispute for the rest.  

I don’t know if I need to use the Buyer Protection feature, but this company is completely fraudulent and needs to be shut down from PayPal.  I want a refund.  I don’t know how to send the product back because they won’t respond with actual information.  They give me links for my purchase, but the pages are invalid.  Here’s the tracking information.  I don’t know who I’m dealing with.  https://tracking-hub.com/?nums=2842403405908671127

And this is the link they provided in the “Contact Seller” button below:  https://knowmail.quicksolve.vip/panel/expire

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[kernowlass]

@Temp20240611B 

You have x1 dispute per transaction and unfortunately you have used yours up.

Your only options are contacting customer services and seeing if they will open a second for you as a goodwill gesture OR if you funded your paypal payment via a credit card then contact your card issuer?

Then avoid these below and do some research on companies before you click to pay....

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.