This is a little long, sorry in advance. I ordered some prints from a photo printing service. I've done this various time over the last several years and have never had a problem with the printouts. This time I used Snapfish because I know how to prep files and all they need to do is print so should be fine. I was so WRONG. I ordered over 900 prints. ALL of them are low res pixelated messes, was fine on upload none were flagged. I went through Snapfish and after much back and forth the best they can offer is partial refund or free reprint. My files were 300 DPI and already at the 4x6 dimensions. I'm not reprinting with them. I say no I want full and to escalate. Apparently there is no one besides this one dude. Now I'm not just frustrated but getting super suspicious of this company. How do you only have one employee for this?
Anyways I filed my dispute with Paypal. I got a request for more proof. I'm sending my files I uploaded and scanned photos of what I received. I guess that wasn't enough. So I upload a different set of photos one original, one downloaded from the website to show what was on their end, a scan and an iPhone photo of what I got. This was the worst photo of the bunch and it was obvious. Paypal denies my claim by stating this purchase is not covered under the terms of PayPal Purchase Protection. I look at it and assume it's a blanket denial under custom product which I can kinda see but it's not. It's not an item being created from nothing. It's literally a reproduction not a custom creation. By this point I've already called Paypal twice and both reps had assured me my claim would be approved based on the proof submitted. They saw it and were like oh yeah this is bad quality.
When I called for a third time and asked why it was denied the rep said they understand the custom caused it to be denied but agreed it shouldn't be. They asked me to upload more files. I needed to then go through Twitter to get someone to actually get it reopened because it didn't let me upload. And now it's been denied again for the same reason. I'm at my wits end trying to figure out how it's possible that various people have seem my claim, seen my documents and agreed it should be refunded just for the system to continue to deny it after DAYS of waiting. I sent this back on Oct 20th. I also can't do a bank charge back because paypal used my balance so my card company only covered less than $20. I just want people to actually look at it and use common sense.
