DISPUTE CLAIM APPEAL

[animesh45_]

Few days ago I closed 2 of my Disput with a seller under 5 days of filing the Dispute . And I want to appeal it again but appeal period of 10 days are already over , I mean it's already 20 days since closure of Dispute. Will I be able to open Dispute again

[kernowlass · Accepted solution]

@animesh45_ 

You are only allowed x1 dispute per transaction.

You can't re-open a closed dispute OR open a new one for the same transaction.

You should never close a dispute until everything is resolved, if its not resolved you have up to 20 days to escalate the dispute to a claim for paypal to get involved. If you don't escalate then it will close on day 20.

You can't appeal a dispute that was not escalated and a decision made by paypal.

[animesh45_]

Okay And what about the appeal policy can I appeal after 10 days window of appealing by calling customer Support or just pressing appeal button?

[kernowlass]

@animesh45_ 

Re-read the last sentence in my above post. 

[Xrisopetro]

How can we escalate the dispute to a claim for paypal to get involved please?

[PayPal_Shradha]

Hello @Xrisopetro,

Welcome and thank your for posting your concern. Thank you @kernowlass for helping in the thread so far.

We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. To escalate the dispute, 

1. Log in to your account with PayPal.
2. Go to the Resolution Center.
3. Click View next to the dispute you want to escalate.
4. Click Escalate this dispute to a PayPal claim near the bottom of the page.
5. Follow the instructions.
6. Click Escalate to a claim.

Kindly refer the help centre article to know the steps and details for escalating a dispute. Also, you can reach out to our customer support team to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If you are unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".
 

Hope this information is helpful for your!

Warm Regards,
Shradha 
If this post or any other was helpful, please enrich the Community by giving kudos.

[kernowlass]

@PayPal_Shradha 

How are they supposed to escalate a closed dispute???

https://www.paypal.com/in/cshelp/article/how-do-i-close-my-dispute-or-claim-HELP180

Make sure that you’re 100% satisfied with how the case was resolved before closing it. If the seller offered to refund your payment, for example, make sure that the amount is in your PayPal account before you close the case.

Once a case is closed, it can’t be reopened or escalated to a claim.

[Xrisopetro]

I dont have that option at the bottom of the dispute page. I only have ‘close case’ and ‘change case’. 

[ImRuined]

yeah,

Patreon renewed a subscription that I didn't want. I cancelled the subscription on the day the funds were processed and patreon didn't return my funds. I went to paypal and they denied my claim although I showed them proof they I cancelled on the same day and I only have a free patreon account. I appealed it and they denied that too! I'm baffled up and upset. No don't have a subscription OR my money and the patreon creator has never replied. Seems I can't appeal a 2nd time, so I have to go to my card company, which I'm definitely doing.

Scandalous... 

[kernowlass]

@ImRuined 

No company would accept cancellation of a subscription on the day the payment is due to be paid !!