G&S is useless

[maximum353535]

Got scammed out of $435 via PayPal G&S, all PayPal had to do was to call UPS to confirm that the delivery address of the tracking number provided didn't match up to my address. Everyone at PayPal I talked to was unwilling to make that phone call. UPS still hasn't responded to my email after a month and when I called UPS none of them are willing to write the email; they all insisted that PayPal regularly calls them to confirm deliveries. Dispute denied, appeal denied. What do the fees even go towards?

[kernowlass]

@maximum353535 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[maximum353535]

I emailed UPS but they haven't responded after a month. No one I talked to at UPS phone customer support was able to write that email. They insisted that PayPal regularly contacts them by phone to verify deliveries, but they obviously didn't in my case. For all the fees put in, I can't get a single human with decision making capacity to actually look at my case, if even for 10 minutes to make a single phone call to UPS. This service is a scam.