I was deliberately scammed

[JoseBien2024]

I was deliberately scammed, 1st I reported the case when the seller is not sending me the item, then seller sent it after i filled the complain but then asked me every time to remove the case since I have the tracking number already (sent by the seller) out of Goodwill I have canceled the case; now the item got delivered to me but it is not the same as I ordered; it is just worth $15 dollars maximum. and what we agreed and ordered was worth $4000 USD and paid that amount already. Now I re-filled the complain to PayPal but my case was closed and I am not able to re-open it again. also PayPal is asking me to upload the document that I sent the parcel back to sender... In Need help as I don't want to loose my hard earned money. please as deadline to upload document is on November 8, 2024.

Thank you for helping

[PayPal_Shradha]

Hello @JoseBien2024,

Welcome and thank your for posting your concern.

We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. PayPal offers purchase protection to help safeguard our buyers. Kindly reach out to our customer support team to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,

Shradha