Item never received

[kmorgan920]

I "purchased" a Golf Cart for $1,000 that I thought was from a friend on Facebook but she was hacked.  I disputed the transaction on Paypal but they told  me it was an authorized transaction and closed the dispute. Of course, I never received the Golf Cart and have sent messages to the fraudulent seller with no response of course. Next steps??

[PayPal_Shradha]

Hello @kmorgan920,

Welcome and thank your for posting your concern.

We are sorry to hear about the issue with your order and we understand how frustrating this must be for you. While filing dispute PayPal offers you a platform to contact the merchant/seller directly as this is the quickest way to resolve the problem. However, if you are unable to reach a solution, you have the option to escalate the matter to a claim. By escalating the dispute, you ask PayPal to investigate and decide the outcome. I recommend reviewing the relevant help centre article How do I escalate a PayPal dispute to a claim? for more detailed information 

For further assistance, PayPal offers purchase protection to help safeguard our buyers. I recommend you to check the article Does PayPal cover my purchase if there's a problem? to know you will be eligible for protection or not. I would also recommend you to check the PAYPAL'S PURCHASE PROTECTION PROGRAM to know the eligibility.

You can also reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this information is helpful for your!

Warm Regards,
Shradha 
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[kernowlass]

@PayPal_Shradha 

They already opened a dispute for unauthorised and it is closed.

@kmorgan920 

An authorised dispute means your paypal account was hacked and used without your consent to make that transaction. Paypal would check things like your IP address and see it was you and so close the claim.

The correct dispute would have been item not received HOWEVER if you sent the funds using friends/family then you negated your buyer protection and can't open that dispute type.

Your options are....

If you paid using goods/services then contact customer services and see if they can change the dispute type and open one for non receipt of item instead?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378 

OR if you funded your Paypal payment via a credit card then see if your card issuer will do a chargeback for you? They may decline if you sent it using friends/family as that was a gift payment but its worth trying.