My PayPal account permanently usage issue

[imranqureshi19]

After a review, we've decided to permanently limit your account due to potential risk. You’ll not be able to conduct any further business using PayPal.

You can't use PayPal anymore.
At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that’s inconsistent with our User Agreement and we no longer offer you PayPal services.

Based on this decision, if applicable, you are no longer eligible for PayPal Seller Protection as per our User Agreement. This will apply to all existing and future cases you receive.

Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can’t send or receive money. Any money in your balance will be held for 180 days, after which we’ll send you an email with instructions about transferring your money.

"please guide me I face this issue on my newly open account and how to contact PayPal team  on this issue." 

[kernowlass]

@imranqureshi19 

You can rarely appeal a permanent ban but if you want to try an appeal then contact customer services.

They 'may' pass it to the back office but the chances of the appeal being successful are slim. Paypal state that the decision is not made lightly and once made is usually final.

https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378

[drbean]

I got the same message in Japan in Japanese. But how to get the money out after 180 days?

With the account locked, I can't add a bank to put the money into.

[kernowlass]

@drbean 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

However you have to wait until you receive the Paypal email citing you are now eligible to withdraw those funds.

Paypal also may request further documentation from you before you can withdraw those funds.

You can normally withdraw via any linked bank account / card already on your permanently limited account. I don't think you can add a funding source to that account.

So your best option is to contact customer services and ask them to link a card for you.
https://www.paypal.com/us/cshelp/article/how-do-i-contact-paypal-customer-service--help378

[drbean]

Thanks a lot, kernowlass!

At the link you posted, I was guided to a chatbot, and after posting that I could not withdraw from my frozen account, the chatbot asked me if information about paypal.me was helpful! But then the chatbot said they would connect me with a helpdesk person, and I should include details about the payment, which I couldn't find!

The helpdesk person said it appeared that I could set up a bank account to get the money. Earlier I had failed when I tried to do that, but trying after I was told that, I succeeded. Now I just have to wait 3~6 days for the money to make its way into my bank account.

There appear to be a lot of moving parts at paypal without anyone holding your hand.

So thanks a lot for helping me! And paypal needs to thank you too!

PS I thought the 180 day wait for withdrawing from frozen accounts was because of Japanese government domicile rules, but my problems continued for almost 2 years, so that is not likely the case. But there was no explanation of  the reason for the 180 day wait, so I was left to speculate.

Thanks again for your efforts to help paypal users. I thanked the help desk person too!