Negative balance after Blizzard game purchase.

[schoulis]

I was charged 2 times by blizzard.

The first time when i made the transaction it took the money from my card and i got the game installed it etc.

And the next day paypal tried to charge money from my bank account with the same ammount and my balance went on negative.

I talked with my bank and they told me that an automatic payment was created and i tried to claim the same ammount.

What can i do?

[PayPal_Meghan · Accepted solution]

Hello @schoulis, 

Welcome! Thanks for visiting the PayPal Community! 

I understand that you've recently had a duplicate payment through a second payment method, and I'm sorry to hear that. When you make a purchase with Blizzard, they typically set up a billing agreement/subscription. It's used to create a faster checkout for future purchases. You can learn how to review and cancel them on our Help Center here. 

When it comes to the duplicate payment, the first thing that comes to mind is if your card notified PayPal that the payment didn't go through, it was then attempted the payment through your backup bank. If that payment didn't clear, it could cause your PayPal account to fall negative. However, I understand you're seeing two completed payments, so it might have been something completely different. I recommend reaching out to Customer Support through one of these options for assistance investigating. Once it's determined what happened, a billing dispute may help you obtain a refund. 

I hope this is resolved quickly! 

- Meghan

[schoulis]

Thank you for the information i opened a ticket with blizzard and hope to resolve this issue.