Permanent blocking of an empty business account without conducting a single transaction

[ArturArturovich]

My name is Artur, and I am currently residing in Serbia. I have a Serbian residence visa. Recently, I decided to try streaming online on the Twitch platform, and to be able to receive donations from my future viewers, I decided to create a PayPal business account. A day after creating the account, I received a notification that I was permanently banned, even though I hadn’t done anything on the account yet, no transactions, I hadn’t even confirmed my email address. Then, the support team asked me to send documents confirming my identity, residency, and place of residence. I sent all the requested documents, and the information in them 100% matched the details I provided during the registration of the business account. A day later, a manager contacted me and informed me that the decision to permanently block my account remains in effect, that they cannot disclose why it remains in effect, and wished me all the best. I am extremely outraged and insulted by this treatment from PayPal and request assistance in resolving this issue.

[kernowlass]

@ArturArturovich 

Most common reasons (by no means all of them) for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not living in the country where you opened your Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Too many disputes/claims.
10. Violating their acceptable use policy.

Normally you can't appeal a permanent limitation however if its none of the above reasons then you could try and contact customer services to appeal?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378

[ArturArturovich]

In my opinion, none of the points you mentioned apply to my situation. I do created an account before with the same details as the current one, but I made a mistake when filling in my last name, which forced me to delete the previous account and create a new one, which is the one in question now. The support team keeps responding with standard answers.

[kernowlass]

@ArturArturovich 

In my opinion, none of the points you mentioned apply to my situation.

Did you read the first sentence in my above post??

[ArturArturovich]

I understand, thank you for your response. I will continue trying to resolve the issue with support. I was hoping that bringing attention to my case on this platform might create at least some minimal impact.