Refund Mess

[Mountaingirl15]

I was to get a refund from a company after I returned items. I had 2 orders to return. $40 and $63. My return got to them they were both in same box. Cost me $12 to return it. PayPal is saying too bad. You didn't escalate it. Well, in my conversation from PP it says I have an offer and when they receive it they will return the $$. Just got off phone with supervisor and she said I waited too long to escalate it. I already got 1 payment and it was all in the same box. No way to get in touch with company through Paypal because the email function won't let you???  Now what? I am so mad. $75 down the toilet.

[kernowlass]

@Mountaingirl15 

The dispute stage of the claim is for you to sort things with the seller. 

If the seller agreed to a refund then whether you choose to send it back and trust the seller is up to you to risk assess that decision.

You may also decide to go down that route as by escalating you don't always win. 

However, if you escalate it to a claim then that is when paypal gets involved and if you win then they will tell you to return the item back to the seller (trackable to prove delivery) for a full refund once you provide that tracking number.

If you funded your paypal payment via a credit card then contact them and see if they will help you with a chargeback?

[Mountaingirl15]

I did what I was told. Paypal said the merchant has offered you a full refund if you ship it back. Which I did. I posted receipt from USPS $12. And it was 2 orders in 1 box. I got the $ for 1 not 2nd for $63.97. So, I called PP and she said yes, you are correct, I’ll get that to you. And nothing. PP is stating because I didn’t escalate it they can’t do anything. PP is the one that said I was getting the refund. Now I can’t contact merchant email communication is closed. I am out of $75 and I returned the item. She said sue them At some website. ICU?? I was driving and didn’t write it down. I think I’ll call my tv new station and call PP out it’s making me so mad. I’m a **bleep** 63 year old .

[kernowlass]

@Mountaingirl15 

Paypal just passed on the message from the seller. They told you the ''merchant'' (not Paypal) have offered you a full refund on return of the goods and you chose to trust the merchant and not escalate to a claim. All paypal does is pass messages between you and the seller in the dispute stage, they do not get involved until you escalate....you didn't.

Not sure what being 63 has to do with anything?? 

[Mountaingirl15]

I called PP and they said you have to contact merchant!!! Y’all are not taking responsibility of your crazy merchants. I can’t contact them anymore because you closed the case. There is no way to contact them!!!

[Mountaingirl15]

I did contact PP first. They say work it out. Sent me an email stating Merchant will refund after you send it back. I sent it back. Then they ask for tracking number which I did. And receipt of payment to post office. This is all After they ask me to send pics of the return, which I did. Called PayPal where is my money and they sent me only 1 return payment there were 2! And she said I see that will refund and never did. Email to this company An & Assoc doesn’t go through and phone number is generic voicemail. I want my $63. I’ll report to that federal company if PP won’t help Me get my money.

[kernowlass]

@Mountaingirl15 

You still haven't said if you escalated to a claim or not sounds as if you didn't but 'if' you had done so then as you received x2 items (trackable to prove delivery) but only provided x1 tracking number to (prove delivery back to the seller) then you would have only received x1 refund.

You have to provide a tracking number for ''each transaction'' to prove trackable delivery for both items being returned back to the seller.

HOWEVER in your initial post you stated that you did NOT escalate the dispute to a claim, if that was the case then any messages between you and the merchant passed on to you via paypals message system were just that between you and the merchant. Paypal does not get involved until you ESCALATE which it sounds as if you did not.

Go ahead and do what you want re reporting, that is of no concern to anyone on here, we are just trying to give you the facts.