Scammed by Totalhill; not in paypal history

SirenIvy333
Contributor
Contributor
So I recently came to the conclusion I was scammed by Totalhill website. I didn't even think to Google them because I was excited to find a certain type of melatonin vitamins my kid likes since they were removed from shelves. Here's where my issue is. As soon as I realized I might have been scammed, I ran to paypal ro report it. Only to see the transaction wasn't there but I have an official email from PayPal that I authorized the payment. Now PayPal is giving me the runaround for a reimbursement/refund even after providing all the screenshots and info I could. I have the email. But there's not transaction in my history and it pulled from the bank that night. I tried emailing this "company" several times and calling their number (disconnected) that was listed as them being in West Virginia but was an Alabama phone number. Also found the discrepancy if you scroll down under any items, it'll show the WV address. But if you go to Contact then scroll, gives a Vietnam address. Is there anyone who can help me figure out a refund please? Thanks. I have too many screenshots to attach and thats why there are none.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@SirenIvy333 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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