Unauthorized transaction dispute being denied?

[DeusesPR]

Unauthorized transaction dispute being denied? My PayPal credit account information was stolen and used to purchase bunch of online games and gift cards. Been with PayPal for years and the first time I need their help to solve an issue they deny my claim 30 minutes after it was sent for review? anyone else have this issue? even the person from support on the phone was completely agreeing with me how obviously stolen the purchases were. HELP! it was so much money, I'm terribly in debt now.

[kernowlass]

@DeusesPR 

Paypal doesn't cover you for all unauthorised transactions.

Best read up on the section in paypals user agreement and see where you could have lost out as you have not put enough information on how scammers accessed your paypal credit account for us to advise further.

[Leas2010]

Today, I have a transaction from AIRBNB PAYMENTS UK LIMITED for $720 that I did not make.

Has anyone experienced something similar? I filed a complaint with PayPal, but they're telling me there was no unauthorized use.

BUT I DID NOT MAKE THE PURCHASE.

Any advice?

Did you have any positive response from Paypal?

[DeusesPR · Accepted solution]

So what i ended up doing was calling Synchrony bank and disputing charges directly to them instead of paypal. That's what worked for me.

[Leas2010]

Thank you for the response!

I've already initiated the process with my bank and Airbnb.

[Mandybrown29]

Yes I'm having a similar problem. Someone apparently hacked my account and ordered 590.00 worth of Lululemon USA particularly 1 hooded jacket, in the same color, same size and same style, but PayPal is saying that the order is consistent with my account and even after sending a ton of proof that I did not place the order, they're still denying my claim and still trying to convince me that I made the order, and the order was delivered to somewhere in Oregon!! I live in Illinois!

[Cast2102]

Hi Mandy! Did you find a resolution for this?

[Baobei2004]

Same problems. On 1/2/2024 someone transferred a total of over $2000 from my Paypal account to a bank account. I filed a case to get money back. In a few minutes Paypal replied "No suspicious activity", "consistent with your payment history." What a shame for Paypal. If they just review my payment history, for the past 8 years, I only paid 1 dollar to my friend. I am going to spend all my Paypal money and change to another platform. Shame on you.

[PayPal_Meghan]

Hello @Baobei2004, 

Thanks for visiting the PayPal Community; welcome! 

I understand your recent unauthorized dispute was denied, and I'm sorry to hear that. Please reach out to Customer Support by selecting 'Contact' at the bottom of the PayPal website or by visiting one of our social media pages to request an appeal. You can find Customer Support on X (Twitter), Facebook, and Instagram. 

I hope you receive a refund soon! 

- Meghan

[DKSFS]

I have the same @Baobei2004  issue!  But my problem is so much more!

Someone setup their own bank account in my wallet for 3 months.  I just never noticed.

And 3 days ago, they attempted to withdraw $9,000 but the system denied it.  Then proceeded to withdraw $9,900 and $4,500 at 230am, however, the system let the transaction go through!  I didn't notice the activity until the following day and I immediately called Paypal and reported it.  The transaction was started on 6/24 but not funded until 6/25 so I thought it could still be stopped.  The representative assured me that everything will be alright.  I check the next day and the case was closed!  Payments were made and finished!  So I called Paypal again, then escalated it to a supervisor, told the same story.  Speaking with supervisor, we discovered the scammer used a bank account number very close to mine, same email address except 1 letter, and a different phone #.  She also mentioned that the bank account that the scammer used my account to deposit was sitting in my Paypal wallet for 3 months!  This morning I received an email -

We've completed our review of your unauthorized activity case, and we’ve determined there was no unauthorized use.

You also previously appealed this case and it was denied. The appealed case ID is PP-R-XXZ-531733136.

Based on our review, we found this transaction is consistent with your PayPal payment history.

Based on our review, we found this transaction is consistent with your PayPal history.

Broke my heart!  Scared!

So I called Paypal representative again!  And escalated it to a supervisor.  She mentioned that the above was a system generated email reply.  This time she will escalate it so a real person will review and investigate.  I am praying that they will see that it was a scam.  Keeping my fingers crossed.