Hide Seller Address

Finissin
Contributor
Contributor

I'm a seller of digital files and software so there's no shipping needed, How do I hide my address from buyers?

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12 REPLIES 12

Ann_J
Contributor
Contributor

Hi , I want to know if its possible to keep your address and other personal info private when sending confirmation emails to customer once they have made a purchase/payment, and have an email address as a method of contact only.

If so how do I change this?

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PayPal_barry
Moderator
Moderator

Hi, there should be no need for you to have to give all your details away in your confirmation e-mails. In the payment confirmation e-mail from PayPal, we merely confirm to the buyer that they have made a payment to you. If you send out your own e-mail confirmations to buyers, you must then edit them to show only the most relevant information. Good Luck.

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Finissin
Contributor
Contributor

I have the same issue.. I mean when Paypal sends the buyer an email they show all of my address etc.

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PayPal_Wayne
Moderator
Moderator

Hi guys,

 

I moved your posts to this threads as it covers your question. There are dangers to it so you might want look at the portion of the User Agreement above.

 

Wayne

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rougediablo
New Community Member

When people are sending me money by paypal gift, how do I keep my name and address private from them?

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PayPal_Wayne
Moderator
Moderator

Hi there Finissin,

 

The only way to keep your address hidden from buyers is to mark your payments as a service. As it is a service being offered there would be no reason for us to pass on your address. The only problem with this is there is no Seller Protection coverage for services as you can see from the portion of our User Agreement below.

 

"13.3 What type of payments are eligible for re-imbursement under PayPal Buyer Protection?

  1. PayPal Buyer Protection only applies to PayPal payments for certain tangible, physical goods that can be posted. Payments for the following are not eligible for re-imbursement under PayPal Buyer Protection:

    1. intangible items

    2. services....."

I hope this helps

 

Wayne

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Finissin
Contributor
Contributor

Thanks, as I sell digital items etc I don't get seller protection anyway 🙂

 

So how would I go about marking my payments as services? Surely it's the buyer who decides?

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PayPal_barry
Moderator
Moderator

Hey Finissin, I would suggest atht you mark it in the title of the invoice or input it into the Terms and Conditions that it is a service to be provided. Hope that helps.

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melans77
New Community Member

So is it possible ti hide sellers address and if so how?

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