Authorisation payment from chegg.com is "Pending" for almost two weeks

[lucogo]

Hi there!

So on 25th of August of this year I tried subscribing to chegg.com using PayPal as payment method. The subscription costs 19.95$. There was more than enough money in PayPal and linked bank account. The payment method on chegg.com was declined, and since then they've taken from my PayPal and linked bank account 11 payments each of 19.95$ as "Authorisation". 

In PayPal these payments are marked as "Authorisation - Pending", but it's been almost two weeks now. I contacted the chegg.com support, and they said money would be returned after 5 business days, which never happened, so I contacted them again, and they said "You should check with PayPal because in our system the payments are declined". 

Any help is appreciated, thank you in advance! 

[PayPal_RachelK]

Hi @lucogo,

Welcome to the community and thank you for your post!
 

I do understand your concern with this. When you attempt to make a payment, the amount can be temporarily charged to your bank/card. This is an authorization charge.

If an order is not processed, the authorizations charge is normally voided (cancelled) by the merchant and the funds are returned within 72 hours. 

As PayPal are only the payment processor, they don't have the option to void any orders/authorizations. If you provide the merchant with the authorization transaction ID, which can be found in your PayPal Activity page, they will be able to go in and manually void/cancel any remaining authorizations.

Once they void/cancel the authorizations, this will reflect in your PayPal account. You should then receive the funds back within 3-5 business days. 

I hope this helps!
 

- Rachel