I didnt receive the money from a refund ofver 1 month already

REDWAR13
Contributor
Contributor

So, I wish someone here could help me since Paypal's Support has been unavailable since forever, but I made a purchase on 27th May and got refunded 30th May, but we are already in July and I still didnt receive my money back, what can I do?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@REDWAR13 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/uk/smarthelp/article/FAQ1212


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REDWAR13
Contributor
Contributor

I've checked everything but the money is nowhere, the refund got that green check on the first day but the money never came, I've read that it could take up to 30 days thats why I waited until write something here, I dont know what to expect now

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kernowlass
Esteemed Advisor
Esteemed Advisor

@REDWAR13 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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