Unable to select friends and family payment type

[Temp20231003AI]

I am unable to change the default from goods and service to friends and family for a contact that I have paid as friends and family multiple times in the past. We are both in the US. Please advise. The PayPal help menu is terrible, and I can't find a way to actually contact someone from PayPal who can assist.

[PayPal_Olivia]

Hi @Temp20231003AI,

Thank you for your first post and welcome to the community! I'm sorry to hear of the difficulty that you've had trying to make a payment and to reach Customer Service.

It sounds as though the person you're paying may have a Business account. There was a recent change that removed the capability for Business accounts to receive Friends and Family payments. If the intended recipient wishes to receive personal payments, they can open a separate Personal account or downgrade the current one by contacting PayPal Customer Service.

I hope this information is helpful!

Olivia