The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central
If you want to report illegal content under the EU Digital Services Act, please do so here
As the title says I attempted a large and rather expensive console order from gamestop in which the order didn't go through, so I attempted it multiple times to no avail, only to quite. Checking my email I see confirmed paypal pending payments to gamestop 4 in total over $400 each (all the same amount). Gamestop has no record of my order but Paypal is giving me no option to dispute or get it removed, there is no cancel button in summery and the resolution center says it can not do anything with any of the transactions. What do I do to get these cancelled and off pending? Someone lease help.
I'm having the same problem and when I called GameStop customer service the first time they told it would release the money within 24 hours. I waited and no money.. so I called back the next day and the GameStop agent said 7-10 business days and that they've been having problems with PayPal and they were trying to remove PayPal as a form of payment from online shopping. so I wait out the 10 business days and nothing. Today is the 27th and it really annoys me that GameStop customer service is THAT clueless #1 because I googled this issue and GameStop has been doing this to people since at least 2012... I've shopped online in places all over the world and NEVER had this issue..(only 30-day hold I ever had was on eBay but that was probably 15 years ago and that was ONLY IF someone paid with PayPal but didn't have enough money in the available funds to cover it so it was taken from the linked bank account on file) I had plenty of money in available funds sitting in PayPal so it wouldn't have even had to pull anything out from my linked account and for this to be such a common problem WITH THEIR STORE you would think customer service would be truthful and not give you the runaround. Tomorrow I'm calling the corporate offices to try to confirm what another poster said about 30 days being the max.. I hope that's true in my case because I've only a few more days but it really agitates me that they have this issue on such a regular basis and don't care that much about their customers. (I'll write back with what they tell me after calling tomorrow)
I had this happen recently and just stopped back to let you guys know...i had it happen on January 1st and the payment got back into my account today.. January 30.. so it takes 30 days to release from the hold..They should really add that to the site.. because even customer service didn't have this answer for me.
When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.
Advice is voluntary. Kudos / Solution appreciated.
I have the same issue going on, and it's still pending since September 2019. I have two of them since I thought the first one didn't go through. It's still there, so I am assuming it is going to take one year until they get rid of it, if this is true. I can't buy the actual thing anymore right now, not because it's gone, but they at any moment could decide to buy it and if gamestop goes under, I probably won't be able to send it back.
Thats not normal unless your paypal account has been limited, so reach out to customer services and see if they can sort it for you?
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
I just had this happen I tried buying the Spider-Man limited edition ps5 and PayPal has my 659.99$ on hold and I am going back and forth with each company since I do not have a email confirmation or anything that I successfully purchased it so it’s really annoying, game stop said they were able to request a stop on pending funds since I am not going to receive the ps5 sadly so it’s all very annoying
When you pay a company then it is often pending or awaiting authorisation until that company processes your order and captures the pending payment.
If they don't process the order and capture that payment then the pending status times out at 30 days post-payment and returns back to your funding source.
Advice is voluntary. Kudos / Solution appreciated.
I just went to purchase mario maker 2 and the order didn't go trough but PayPal charged me twice. What can I do please help. Has anyone gotten this resolved. Also does it charge my credit card or no?
