I charged my negative balance back to zero but paypal still charged me again

[Alber02143]

First of all, I'm quite disappointed with how it was IMPOSSIBLE for me to resolve the issue with official support as they gave me no viable option on this matter. 

To give some context, I bought a digital item online with Paypal which I got successfully; I used my bank account as a payment option rather than the actual PayPal balance; Paypal charged my bank scheduled few days after which I didn't have enough money at the time; which lead my PayPal balance to be negative; therefore, I added money to my paypal balance to make my balance positive again which, as far as I've explained, I have no problem. 

The problem is PayPal charged me (which is scheduled 2 days from now) again for the same amount despite the billing history I've explained above;

To summarise,

1. I didn't have enough money (£6) to pay Paypal (4th of September)

2. My PayPal account went negative to -£6 (6th of September)

3. I added money to make it 0 again (7th of September)

4. but PayPal still charged me another £6 to the bank (Scheduled to be paid on the 11th of September which showed up today)

So what's going on here? will 4. (number 4 above) just add another £6 to my PayPal balance? (making it +£6 balance overall) 

or will that money just disappear into the void?

For more context, I'm certain that I haven't made another payment: I have checked my activity in my PayPal account and as expected, I didn't buy anything new.

[PayPal__Jyoti]

Hello @Alber02143 
Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern about the negative balance reflecting in your PayPal account. Please get in touch with our support team to know what can be done next or to get an understanding of the possible solution to the issue raised. You can follow the link to contact our support team www.paypal.com/cshelp/article/help378 .

Hope this information helps,
Jyoti
If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

[Alber02143]

@PayPal__Jyoti 

Eventually, PayPal took my money for nothing; PayPal took another £6 but my balance is still 0

I have tried to contact PayPal via email at [Removed] (for some reason, the community doesn't allow me to type the exact address so I had to put spacings) but I haven't received any replies yet.

Additionally, you're advice on visiting  www.paypal.com/cshelp/article/help378 wasn't helpful as it was still not possible for me to choose the appropriate option within the page in this case; if you still think I should visit that page, then please let me know all the specific options that I should choose in order to reach PayPal to resolve this ridiculous issue of PayPal just taking my money for nothing

[PayPal_Shradha]

Hello @Alber02143,

Thanks for visiting PayPal's Community Forum. 

We are sorry to hear that you are unable to contact our customer support regarding the negative balance. I know how frustrating that must be. Request you to kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team via chat during business hours by clicking the Contact option at the bottom of PayPal page.

Hope this helps you in resolving your issue!

Warm Regards,

Shradha

[Bidique]

Same here but the amount is 43.52€, I didn't had money the first time 06/09 and after a few days PayPal took the money from my account but stil my wallet is negative. I don't know what to do about it

[Alber02143]

Update: £6 was eventually added to my PayPal balance

However, it's still quite frustrating how long it took and the absence of any notice from PayPal