Hello @MamaRobido,
Welcome and thank your for posting your concern.
I understand that you want to know the reason for your payment to be in Pending status. When you send a payment to an email address or mobile number that is not associated with an active Venmo account, the payments status will shows to you as Pending. This can also happen if the email address or phone number hasn't verified by the intended recipient. This means the payment will debit from your funding source but won't reach to recipient until they add and verify the phone number or email address on their Venmo account.
Kindly refer the help centre article to know the details along with the steps using which recipient can accept the payment.
If you still face any issue, kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact us option at the bottom of Venmo page.
Hope this information is helpful for your!
Warm Regards,
Shradha
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