where is my refund?

johnnydasio
Contributor
Contributor

Hello,
I would like some help please.
I have made a transaction in a website (as a guest) on 06/05. Even though i have paid straight from my card (i don't know why paypal is involved) and i have received an email for payment from paypal.
My card which is also linked to my paypal account. So i have received in my email (not my paypals' email but the one i used for the transaction in the website) receipt from paypal.
Something went wrong, the package lost and the seller issue a refund to me on 22/05.
Paypal's send an email that the seller issue a refund to me
Today i received an email from paypal says that refund is completed and the money are in my paypal account. nothing is in my paypals account. where the money goes?

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PayPal_Shradha
Moderator
Moderator

Hello @Jmxmlln,

 

Welcome and thank your for posting your concern.

 

We understand that you want to contact our support team. You can contact our support team via Chat, Resolution Centre and phone. If you want to chat with the team you can select Message or if you want to reach via call, please select Phone option.

 

Hope this information is helpful for you!

Warm Regards,
Shradha 

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