Jpmc direct debit

[Billybartlett]

Hi, I am extremely upset at the minute. I have just had to go through my statements and see I have a number for direct debits coming out with reference jpmc. You can see I don’t use PayPal for selling or anything. I feel broken as this money is needed and these transactions don’t show on my list in the app

[kernowlass]

@Billybartlett 

When you add a bank account to paypal it sets up the direct debit mandate so that paypal can take authorised payments for any purchases you make (or pay your Ebay fees or purchases).
No company eg water/electric can take funds from your bank account on a regular basis without that direct debit.
However the amount shown is always the ''last'' transaction / amount that you paid to a seller via paypal.

Sometimes it does not coincide with the date you made the payment as paypal CREDIT the seller in advance and then paypal wait for the funds to transfer from your bank account, they can 'leave' that account at anytime from a few hours up to a few days later. Also the 'amount' can sometimes not be recognised if you used it as a part-payment with the rest coming from funds already in your paypal balance.

[Billybartlett]

Thanks for response, but I don’t use my account to buy or sell things. And I never have used eBay. I’m very worried as I was hacked in past and haven’t requested anything to be set up. Can I speak to someone on a chat?

[kernowlass]

@Billybartlett 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.