Remove the old card in Pay Pal

1237Dado
Contributor
Contributor

Good afternoon.
I have a little problem.
The bank issued me a new card, which I successfully set up on my Pay Pal account.
Now I want to delete the old card from Pay Pal and after the "remove card" option, I get the message: "Before you remove this card, add another one for auto transfers."
What should I do?

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3 REPLIES 3

PayPal_Ajay1
Moderator
Moderator

Hello @1237Dado  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding removing an old card from you're PayPal account. You may not be able to remove a card if there's a pending transaction, or if your card was used as the backup payment method for a recent payment. Kindly wait a few days and try again. For additional details kindly refer to this article which will help in removing the card from you're account https://www.paypal.com/us/cshelp/article/how-do-i-remove-a-debit-or-credit-card-from-my-paypal-accou.... You can reach out to our team to help you with the further steps and provide you additional help. Please connect with our Support Team by clicking the contact us option at the bottom of PayPal page.

Hope this information helps
Ajay

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

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1237Dado
Contributor
Contributor

Thanks Ajay.
I know the procedure, but I don't know how to transfer "automatic transfer" of money to a new card. There is a problem, because it says next to the old card:
"Automatic transfers
Yes"
I need to change that, set "Automatic transfers" to be valid for the new card and then I will be able to delete the old one..

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1237Dado
Contributor
Contributor

But "How"?!

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