PayPal Community

Hello Scelfleah,   You question about direct deposit is a good one! Thanks for taking the time to post here in the Community! Sorry for the delay in getting back to you, though.   If you have a PayPal Prepaid Card, you may use Direct Deposit to add funds to the card. You can learn more at https://www.paypal-prepaid.com/#. Scroll down almost to the bottom of the page and click FAQ. On the next page, scroll down to the section Using The Card - Adding Money and click on the links referencing Direct Deposit.   At this time, it's not possible to add funds to your PayPal account using direct deposit, but we're always working on new features and conveniences, so stay tuned!   Thanks again for your post and thanks for being a part of the PayPal Community!   - Michael PayPal_Michael ... View more

Hello Bs33,   I hope all is well with your IRS refund. I'm sorry for the delay in addressing your post, and I hope this hasn't caused an inconvenience.   If you still need assistance, please reply here or you can always click Contact at the bottom of any page while you are logged on to your PayPal account. If the issue is related to your PayPal account, we'll do the best we can to assist.   Thanks for taking the time to post here and thanks for being a part of the PayPal Community!   - Michael PayPal_Michael ... View more

Hello Ridingthea,   I understand your concern regarding the response you sent, and I apologize for any confusion caused by the email you received.   In general, responses to requests for information must be entered through the Resolution Center when you are logged on to your PayPal account. The notification email you received should have included instructions to this effect and it should have advised you not to reply to the email since the address is associated with an automated box that is not monitored. The reason we ask for replies and associated scans of documents to be added through the Resolution Center is that regular email is not secure and we can't accept attachments sent through email.   I hope this information is helpful and I hope the issue that you responded to has been cleared up. If not, please reply and I'll look into the situation further.   Thanks for your patience and thanks for being a part of the PayPal Community!   - Michael PayPal_Michael ... View more

Hello LostInOrbit,   I hope everything turned out OK with your dispute. If not, please reply and I'll see what can be done.   I'm sorry for any confusion over the process involved in escalating a dispute to a claim. Generally speaking, kernowlass is correct in noting that, once a dispute is escalated to a claim, adding more information isn't possible unless it's requested. In the case of a non-receipt claim, there shouldn't be a need to add more information since it comes down to "Was the item received or not?" If a seller insists the item was delivered, but there is no delivery confirmation, PayPal could ask the buyer to confirm receipt of the item and the buyer can reply as needed. In the case of a not-as-described complaint, there may be additional requests for information after the dispute is escalated to a claim, but the essential facts of the case should have been entered into the system during the dispute phase.   On the other hand, if you have more information that you believe is important, you can always log on to your PayPal account and click Contact at the bottom of any page and send a secure message with the additional information. And, as kernowlass pointed out, there's always the option to provide additional information by giving us a call. While it's up to you if you believe the information is necessary, most of the time a decision can be made based on what was entered when the dispute was opened. Also, if you disagree with the results, you can appeal a decision and enter additional information then as well.   I hope this information has been helpful. Thanks for being a part of the PayPal Community!   - Michael PayPal_Michael ... View more

Hi davoxo,   That's a really good question.  🙂  I imagine you've seen the refund post to your card statement by now. If not, please get in touch with us as soon as possible! You can click Contact (or Contact Us) at the bottom of any PayPal page when you're logged on to your account and send us a secure message. We'd be happy to look into the situation further.   For transactions that you complete using your PayPal account (or using the PayPal system as a Guest), when the status of a transaction (or a refund, in this case) says "Completed," that only means the money has left the PayPal system. However, your card issuer (your bank, based on your question) has their own timetable for posting debits and credits to your statement.   So, in the case of a refund, the "Completed" status identifies the date when PayPal sent the money to your credit/debit card. If the funds don't show up on your statement right away, I recommend calling your card issuer and asking them for more information.   Thanks for posting your question here in the Community! I hope this information has been helpful. Best of luck with your future online activities!   - Michael PayPal_Michael ... View more

Hello SHTC2012,   Just a quick follow up to your question about PayPal Here in Australia.   I apologize for the delay in replying and any confusion with information provided previously, but all the information you might need should be at https://goo.gl/0Pu19S. However, I understand completely the problem about downloading the app. It really does depend on your device. For example, I received a Kindle as a present, but I couldn't find the PayPal Here app in the Kindle App Store. I had to download the FireFox web browser and navigate to PayPal's website before I could find a link to download the app. The reason I couldn't find the app in the Kindle App Store was because the Kindle is an Amazon product and Amazon doesn't carry any PayPal related apps.   The bottom line is that the link I provided should give you everything you need to take advantage of all the features and convenience of using PayPal Here. If you have any other questions or concerns, the Community is a great place to ask or you can click Contact (or Contact Us) at the bottom of any page when you're logged on to your PayPal account.   Thanks for being a part of the PayPal Community and thanks for your business!   - Michael PayPal_Michael ... View more

Hello elx,   Thanks for posting your question to the Community. I'm sorry there's been no other responses up to now. I'm also sorry to say the instructions you were given were missing one step.   After Step 1. (Click Wallet near the top of the page), the next step should have been 2. Click Classic Site near the bottom of the next page. The Wallet shows you what financial information is attached to your PayPal account and it allows you to add and remove bank accounts and credit/debit cards, but if there's more that needs to be done (such as making a bank account the primary), then you need to click Classic Site which will take you to a more detailed page.   After you reach the Classic Site "My Profile" page, click My money which is on the left side. Then click Update next to the information you want to edit or change. On the Update page, you can which bank account you want as the primary. Just so you know, if you have a transaction pending using a particular bank account, you won't be able to remove that bank account (or other funding source) before the transaction is completed.   When you want to remove financial information, you also might need to check if you have any preapproved payments associated with the bank account or credit/debit card you want to remove. If you're still on the page after you clicked Update (above), you can click Back to my Profile and then click on Payments near the top of the page. If you're on the Classic Site Profile page, just click on Update next to My preapproved payments and you can review them and make adjustments as needed.   I hope this information helps. I hope this hasn't caused a terrible inconvenience. Best of luck with your online activities. Thanks for being a part of the PayPal Community!   PayPal_Michael ... View more

Hello dearsarah,   Thanks for your followup question. 1099's are usually sent out by the end of January, so it should be available in the Tax Documents section of your account by now. If you don't see one in your account, there are a couple of possibilities.   First, you may have not reached the threshold for getting a 1099. Only sellers who exceed the IRS thresholds will receive a 1099. Sellers exceed the IRS thresholds when they receive over $20,000 USD in gross payment volume for the sale of goods or services and receive over 200 separate payments for goods or services in the same calendar year. Both criteria need to apply before we'll send out a 1099.   Second, PayPal Personal payments that are not payments for the sale of goods or services will not be counted when determining if the IRS thresholds.   Lastly, to see a summary of your financial activity, click on Activity when you're logged in, then Statements and then choose Account Statements (PDF) and/or Activity Export.   I hope this helps! Thanks again for your question and thanks for your business!   - Michael ... View more

Hi CalinCrisan123,   Thanks for posting to the PayPal Community! I'm sorry to hear there have been problems with claiming money. Two common reasons for that are when an email address is unconfirmed and payment reviews. If someone sends money to an email address but it's not confirmed in your PayPal account, you won't be able to claim the funds until you confirm the email. Also, for the sake of security, payments may be held up to 72 hours so we can do a more thorough review. This is not a reflection on you! It's just PayPal's way of making sure transactions are safe and secure.   I hope this information helps! Thanks again for your question and thanks for being a part of the PayPal Community!   - Michael ... View more