These instructions provided by PP to upload a document in support of a claim are clearly incorrect and this is known to PP. In my experience there is no opportunity at the commencement of a dispute (the logical point in time) to upload any documentation, nor there is any opportunity once the dispute is open. Despite this, PP states: "How do I provide additional information or evidence to help resolve a dispute or claim? Yes, you can send us a fax or upload your information to the Resolution Center. To upload your information to the Resolution Center: Go to the Resolution Center through the notifications link. Click Resolve next to the claim. *author I do not see any such Resolove Button Click Resolve Complaint on the Claim Details page. Select I will provide other evidence for this dispute by fax, file attachment, or note and click Continue. Click Browse and find the file you want to attach. Click Open. Enter a brief description (up to 100 characters). Click Upload File. When you’ve attached all of your files, click Send Files. You can upload up to 10000kb." As noted, the "Resolve" button is not visible. I suggest PP modify the dispute process to allow complainants to add docs when opening a dispute or at any time prior to a final decision. By PP providing misleading or false information about the process makes me feel as if I am purposely being misdirected.
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