PayPal Community

Temp20230103o · ‎Dec-30-2020

For 3 weeks now I haven't been able to use PayPal because every time I try to log in it goes to Authentication required. I follow instructions but it never calls me. I click on 'try another way' and get the same screen. All ways to resolve the problem involve logging in! Yesterday I phoned customer support and after a very long automated call I finally got a person. After lots of questions and checks he said I wouldn't need to be authenticated again but to wait about an hour before trying. I tried again today to log in - with exactly the same result. I feel I am in 'Groundhog Day' and am totally frustrated. PayPal have had thousands of pounds of business from me but how does a person get real help from them?

Temp20230103o · ‎Feb-18-2018

Thankyou. I shall probably have to do that as they have not seen fit to answer my email.

Temp20230103o · ‎Feb-17-2018

When I last phoned PayPal on a problem - over a year ago - I managed to talk to a person who sorted the problem out OK. Today - after the usual runaround trying to navigate through their terrible custeomer service system - I found a page that was supposed to let me contact Paypal by telephone. When I phoned the number - I get an automated system that is as bad as the online one. The only result I got was being told to contact the Resolution Center! As my problem is about an account descrepancy - it does not fit in their narrow range of options and I am back where I started. Currently - I am thinking that EBay is doing us all a favour by dropping PayPal. Hopefully the new company will give a lot better service to their customers. Even this forum has limited subjects when I must 'select a board'!

PayPal Community

AUTHENTICATION REQUIRED isn't working and blocking...

Re: How do I talk to a real person at PayPal?

How do I talk to a real person at PayPal?