Glass item i purchased through e-bay broke in mailing. I paid through Paypal. USPS said they will not pay insurance because package was not boxed or wrapped properly. Will Paypal insurance cover this if seller does not refund the money? I paid $31.40 for shipping and insurance . The seller could have double-boxed and wrapped in bubble wrap as I requested for that price. What should i do?
File a claim, he will have to refund the money. Pay as little as you can to ship it back (it's already broken). You may not receive a return shipping refund. You must file a claim within 45 days of the auction ending. File item not as described.
If there are sharp pieces of glass in whatever's left of the piece, inform Paypal of this and include a picture, if you can. Paypal may allow you to dispose of the item instead of returning it.
Point out SPECIFICALLY that the items are now dangerous to ship back.
I took the box of broken item to local USPS and they are mailing it back to the seller's post office. They said they don't think USPS will honor the shipping insurance I paid for due to poor packaging on the seller's part. I asked seller for a refund. no response yet.
Thanks for your support in me filing a claim no matter what. I will do just that as soon as e-bay says it is o.k. When i started the claim e-bay responded with it is too early to file. i will check each day.
You are right the seller used a sickness/ impending death in the family as an excuse. She didn't use illness as an excuse when I paypaled her the payment..huh?
i took the box and broken glass item to the local USPS postoffice. They will send it back to the seller's post office but said it won't be covered with paid insurance due to the way it was packed. paypal said it was too early to file a claim but I will have to within 45 days as you say.
