How do I talk to human at paypal (online chat)?

jakubm123
New Community Member

Hello. I have a problem - I want to close my account, but I cant, because I have my old (and non-functioning) phone number linked up with my paypal account. Whenever I try to close down the account, it requires confirmation by sending  a message to my old phone number (which no longer exists). If i try to add a new number, it still wants to send the SMS to the old one (which is understandable, its a security thing). But, since I cant fix this on my own and cant close the account or do anything, need to talk to an actual human who can help me (not just links to articles what to do when i forgot my password etc.). I cant find a way to start an online chat with someone to help me with my problem (they probably got rid of the function due to COVID), and I cant call them, because im not in a supported country, and my spoken english isnt that good, either. Can somebody help me, how to talk to a customer service rep through online chat? Thanks

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jakubm123 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.