Right now, we're not able to transfer the money to your bank.

viktorkochetkov
Contributor
Contributor

I know that this issue is popular in a community and it was kind of “solved”, but it’s not solved for me. After connecting 2 new cards and entering security digits sent by PayPal security transaction to my bank account, transfer option still doesn’t work. 2 weeks already passed after that. Though I have already one card which allows me to withdraw money. But I need 2 new cards to work properly.

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3 REPLIES 3

PayPal_JonK
Moderator
Moderator

Hello @viktorkochetkov,

 

Welcome to the PayPal Community! Can you let us know which country your account is registered in? As PayPal's services vary from country to country, there may be a possibility what you're attempting is either not available or needs more information from you to complete. 

 

Thanks!

 

 - Jon K


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viktorkochetkov
Contributor
Contributor

Well, I'm a citizen of Kazakhstan. Account is registered in Kazakhstan. I have 3 cards connected to my PayPal. 1 works perfectly for many years (and works now), but expires soon, so I decided to add 2 more. So this 2 new cards were added more than 3 weeks already. Somehow I managed to transfer small amounts to each card only once (when I connected them, I made this transactions as a test), but from that time this function doesn't work until now. Right now I'm in Georgia (a country) traveling. If it matters. 

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PayPal_Joy
Moderator
Moderator

Hi @viktorkochetkov,

 

I'm sorry to hear that you're running into these issues with your account. If you are logging in from a different country because you're traveling, our system could be blocking certain actions from being completed, for security reasons. 

 

For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

 

I hope this helps!


Joy
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