I can't convert EUR to USD - Not my browsers problems

[Ava_B]

I can't seem to get any help from CS. All I keep getting are canned responses, that I know are just hot-keyed template copy & paste.

To cover all my bases: I don't need to clear cache, I don't need to troubleshoot any software or browser issues. I've tried Brave desktop and mobile. I've tried Firefox. I've tried other Chromium based browsers, both desktop and mobile. The error is clearly Paypal, because I get this message: We’re sorry, things don’t appear to be working right now. Try again later.

Based on this message, something is keeping it from converting. I do have a pending payment with Amazon on my debit, but this has never interfered before. I'm trying to convert payments I'd received from Applike/Coinpop/those various German LLCs/GmbH. I recently converted currency without any trouble. Am I triggering some anti-bot system? That's the only thing I can think of.

Unfortunately, Paypal's CS keeps telling me to clear browser cache, start a new session, check my settings -- This is clearly NOT that kind of problem. I'm very tech savvy. This is the kind of error you get when something is interfering with the process on the other end. If something as basic as clearing browser cache actually worked, then Firefox would have worked by now. I get this same error on ANY BROWSER.

Please, for the love of whatever deity you choose, stop telling me to clear my browser cache, or ask me if I'm on the app. I have absolutely NO options to convert currency on Samsung Android. It's never been there for me. I'm always have to use Mobile or Desktop browser.

[Ava_B]

I finally got a real response. My guess is they don't seem to have a good message history feature... or something.

I checked my resources and Euro to USD conversion is having an issue as of the moment because of some money matter changes. 

[Bayspoon]

Hey there! Thank you so much for making this topic, it's provided some relief for me. I wasnt sure what was going on.

Did you end up getting this fixed? It still seems to be broken for me, and wont allow conversion between USD/Euro.

[Bayspoon]

Hey there! Thank you so much for making this topic, it's provided some relief for me. I wasnt sure what was going on.

Did you end up getting this fixed? It still seems to be broken for me, and wont allow conversion between USD/Euro.

[IceWater]

Same thing on this end...trying to convert from British pound to US dollar, getting the "We're sorry, things don't appear to be working right now. Try again later" error message. 

[Bayspoon]

Any luck on this?

It's still the exact same thing for me. It's mind-blowing to me that this is even legal for paypal to do.

How can they lock up your money like this for days, weeks, at a time? There's nothing we can do but sit here and wait for them to fix their problem? This is insane.

[IceWater]

Unfortunately there's no progress yet... 

[Bayspoon]

I really appreciate you keeping us posted with the responses that you're getting, at least. Thanks!

I've never had this issue before, I'm very surprised to see it persisting for so long.

[Bayspoon]

So we're all still seriously just sitting here, with no way to convert this money?

This is crazy lol. It's been weeks now.....

What did that service-rep end up telling you? I saw they said it'd be fixed within 24hrs lol. Clearly that wasn't true.

[IceWater]

Hey Bayspoon, Wish it were resolved by now but still nothing... I ended up transferring the unconverted funds to my bank account, a process which oddly *is* able to convert funds while the in-Paypal conversion process remains down. I'll update here if there's any news...