Unknown Debit Card Transaction Declined

[CyFree]

I keep getting emails and text messages about a declined Debit Card transaction due to insufficient balance. The emails and text messages do not specify what kind of charge is being declined and the amount of the transaction. There is also absolutely ZERO information about that declined charge on my PayPal account OR my PayPal Debit card account. The message just prompts me to add more money to my PayPal balance without specifying how much or w3hat will it be used for. 

I haven't used my PayPal debit card since November which I why I suspect this charge that keeps being declined is a fraudulent charge. 

I could not resolve this issue via PayPal phone support and i will not add any money to my PayPal balance until I know exactly what Debit Card transaction is being declined and for what. 

[PayPal_Meghan]

Hello @CyFree, 

Thanks for joining the PayPal Community! 

I'm sorry to hear that you have declined transactions and that they're most likely unauthorized. If you're referring to the PayPal Debit Card, please call the number on the back of your card to have the transactions investigated and reported. If it's a different debit card, then it sounds to me like someone else obtained the card number and is using it on an account that isn't yours. That would explain why the transactions are not showing on your PayPal account. When reaching out to Customer Support by selecting 'Contact' at the bottom of any PayPal website, they should be able to locate the attempted transactions by searching the card number. I would also contact your bank to have them cancel and issue a new card if you haven't already. 

I hope this information helps and you're able to determine what happened! 

- Meghan

[gosolar]

Please revise your email notices > "Your purchase using your PayPal Business Debit Mastercard® was declined" to include which charge was denied, e.g. Who is the Payee for the attempted purchase and the amount of the attempted purchase.  Without this information, your emails have very little value and require paypal card holders to call Customer Service just to find out what charges are being declined. 

Why not include more information in the email ????  

[gosolar]

No reply since my post in July.. Is anyone in Paypal Customer Support monitoring this blog????

[mikediddy]

That’s the thing. I used my PayPal debit card (your card) and it doesn’t show me what transactions were declined. I only get a notification from the app and a email message but no information after that. This needs to be fixed. Because like all credit and debit cards, we should be able to see what was purchased as well as what was declined. That’s just a common sense thing for a debit and credit card company when using your service.

[gosolar]

Well said!  Where is Paypal IT department to fix this problem with their generic notices???