It took a long time and a lot of tries but I think what happened is that I said "agent" repeatedly during the recorded prompts and was finally placed in the queue for a live person.
To follow-up on my earlier message, I was actually on the phone with PayPal while creating that message. At the time I had been forwarded to dispute resolution for further assistance. After being on hold literally for an hour I was able to talk with another person. I was asked to verify my name, telephone number, e-mail address, Social Security Number, birth date and mailing address. I provided the account number for the Form 1099-K (bottom left-hand corner of the form). The person eventually was able to confirm that there is a second PayPal account under my name, with all of my identify information identical except that the birth date is not the same day although the month and year are the same. I was told PayPal will restrict activity on the fraudulent account. I requested and received a case number for my situation. Like a dummy, I neglected to ask how to address the fact I still have this 1099-K showing $4K income, presumably involving the fraudulent account. I guess that means another long time in line on the phone. I have also received a very lengthy e-mail from PayPal with instructions on how to report possible identify theft. Good luck to you.
