Should I file a dispute against Superprof?

[Haephestus]

Hi all,

I've accessed the Superprof website. Upon going into the site, I was not made aware of the fact that I'd be charged a separate fee for a "student pass" outside of the actual tutor's fees themselves.

I did some investigation, and as it turns out, I likely wasn't paying attention, as I didn't notice that they said that the fee is only debited if the tutor accepts the request (which they did). However, we didn't actually set up a lesson, because I was distracted by the fee.

In any case, I charged it to PayPal. Is there any way I come out of this with a refund? I've been doing some other research and it says Superprof are notorious for not responding to emails, not issuing refunds, and apparently being quite "aggressive" with bad reviews.

[sharpiemarker · Accepted solution]

@Haephestus 

PayPal Buyer protection does not cover buyer’s remorse type scenarios. That said, if you didn’t receive service, you might be able to get away with a item not received dispute. If that fails and you paid with credit card, you may consider filing a chargeback with your card issuer.

[Haephestus]

@sharpiemarker 

I appreciate your candour - I suppose, to some extent, this is kind of a buyer's remorse situation.

I'll give it a try, and see what happens. The worst they can do is say no, and if they do - then I know to be more careful in future.

Thanks for your time.