At what point will people start to sue PayPal for breaching Aust consumer law service?

[SiandJess]

This is happening more and more to me and I cannot be the only one… The kids bought themselves Harry Potter Flame wands for Xmas - as soon as they arrived I knew they were fraudulent and when I went back in to eBay to log complaint, eBay had already banned the seller. The seller literally has no contact information and is not replying to me nor eBay. I could not log anything with eBay (no seller details) so I HAD to log a complaint with PayPal. PayPal advise they give the seller 2 weeks to respond, but that date comes and goes and then nothing - why? it’s so obvious this seller is scamming yet the kids have to wait months for a potential refund and even that is not guaranteed. Surely, at some point, ppl will say enough and take PP to smell claims - these fraudulent sellers are not going away, but surely the resolution process can be fixed to fast track the obvious scam artists?

[kernowlass]

@SiandJess 

I'm guessing it was another Chinese Web Site on Social Media? 

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

Make sure you escalate the dispute to a claim before it auto closes (if you opened a dispute for item received but not as described). If you win then you may have to return the fake items back to the seller trackable to prove delivery before you get a refund. Unfortunately it is not against the law in many countries in Asia to sell fake items. The only law is its against most countries rules to import fake items, but as you were the importer you can't report yourself.