Kogan issues

nkrum
New Community Member

Anyone had problems with somehow automatic membership with Kogan, Just got charged A$99.00 and am unaware that I ever joined?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@nkrum 

 

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''


Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Ayesha
Moderator
Moderator

Hello @nkrum,

Welcome to PayPal Community Forum and thank you for posting! Thanks @kernowlass.
 

I am sorry to know about the automatic unauthorized transaction on your PayPal account. Please log in to your account to review the transaction details. Select the payment in question, and a full transaction receipt will be provided. Any information we have regarding the payment will be notated there. Here’s some information on how to locate your preapproved payment agreements and to cancel a preapproved payment agreement here. Make sure to cancel the subscription first and then report the charge through the Resolution Center.

Regards,
Ayesha

 


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