Paying to return faulty goods in claims
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https://www.paypal.com/cshelp/article/how-do-i-open-a-dispute-with-a-seller-HELP160
https://www.paypal.com/uk/legalhub/buyer-protection?locale.x=en_GB
In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.
Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
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Paypal is good/bad 50/50
they do not THINK when they decide the outcome of a case. They just close the case to make "case closed" count higher so dont get shocked if your loose all your money and your items and the case is closed in the favor of a seller.
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In the instance of the original poster they closed the case because they chose not to return the item back to the seller for a refund, as per the buyer protection policy.
Advice is voluntary.
Kudos / Solution appreciated.
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