Payments taken by Media Hamster - Hamster Hut

[Pandaface2022]

Anyone had issues with Media Hamster - Hamster Hut. Appears three payment were taken they can't confirm any services they provided me and PayPal is just washing its hand. Anyone else had money taken for nothing?

[Bevie6]

Hello could anyone let me know what it is as it’s showing on my PayPal account.

[Nothappy211]

Hi Bevie 6.had the same problem.apparently media hamster is an online place too read literature. Only way too stop it is contact media hamster anfmd cancel tmyour subscription even yhough its not you..then change your password on paypal....hope this helps

[Removeitnow]

Yes. I've had 4 payments taken out of my account in the last month.

[PayPal_Bindu]

Hello @Removeitnow,

Welcome to our community help forum and thanks for posting!

I understand your concern about payments taken from your PayPal account. It sounds like you created a Billing Agreement/subscription with your seller during a checkout. You can cancel the subscription in order to stop the future payments Here's how to modify or cancel a Billing Agreement:

1. Go to Settings.
2. Click Payments.
3. Below 'Pre-approved payments', click Manage pre-approved payments.
4. Search for and select the 'Merchant Name' for the Billing Agreement in question.

You can also contact the merchant to request for the debited payments. Contact information of the seller is available n the transaction details page of your PayPal account. 

I hope this information helps,

Bindu

[daddio]

Paypal_Bindu

In your post, you instruct us to:

"
1. Go to Settings.
2. Click Payments.
3. Below 'Pre-approved payments', click Manage pre-approved payments.
4. Search for and select the 'Merchant Name' for the Billing Agreement in question.
"

But

1) there is no "Settings" link, just links for "Account Settings" and "Profile Settings".

2) Under neither of these is there a "Payments" link. Instead, there are links for "Payment preferences", "Website payments" and "Payment methods".

3) Under neither of these is there a link for "Pre-approved payments". Therefore, you are unable to locate a "Manage" link, and you are also unable to

4) "Search for and select the 'Merchant Name' for the Billing Agreement in question."

Otherwise, your information is great.

[PayPal_Meghan]

Hello @daddio, 

Welcome back to the PayPal Community! 

I apologize for any confusion caused by the instructions provided by, @PayPal_Bindu. The instructions provided previously were for a personal account, so they will be a little different if you have a business account. I recommend visiting this Help Center article: What is an automatic payment and how do I cancel or update one? If you're logged into your PayPal account when reviewing the article, the steps should automatically update for your account type. However, if they don't, you can select 'Business' at the top of the article to change over to those instructions. 

When you want to cancel or update an automatic payment on a business account, you'll first select 'Account Settings.' After that, click on 'Money, Banks, and Cards.' On the next page, select 'Set Preapproved Payments.' From there, you'll be able to select a merchant and make any needed changes. 

I hope this information helps you review your automatic payments! 

- Meghan

[H-L-N]

This unclear site sent me a 500$ prize win in the name of the well known Harbour Fright, when I got to the link in the email it transferred to the PayPal account and immediately I was a 'monthly member', so they took all my money with out my authorization! I just filled a complaint to Paypal's c.s. and also demanded the Media Hamster to bring my money back. Beware if you care about your money

[OnabiYesha]

Doesn't everyone here think it's strange that we've all been had for "THREE" payments? I believe that's very weird and I'm not really fond of coincidences. That seems more like a pattern. I think PayPal needs to investigate Media Hamster. 

[sabrinam28]

I just noticed a charge pending for this morning for hamster media ltd. I have never seen this before nor made any purchases to this company. Luckily I saw and was able to cancel it before I was charged but if the company charging you won’t reimburse you, contact your credit card company and tell them it’s a fraudulent charge.

[CMBSix1Three]

Yes I just noticed they been doing the same too me the last few months or so, anybody have any resolution to it?