I had the same problem. Ordered from a company called kenley.store. it came up as a sponsored ad on Facebook. I was very skeptical but thought if I don't get the locker I'll get my money back one way or another. I received a small plastic storage box instead of the super locker. I emailed by directly replying to my order confirmation email. This was the email conversation: Me: So, my order has arrived. Am I being sent it piece by piece or is the one little storage container that I have received all that I am getting? I was looking forward to receiving my work station! Please advise! Many thanks, Nathalie Kenley.store: Hi, I do understand the disappointment you’ve faced. To save the money and time, may I suggest a 30% refund as a compensation? If you want to return this item, we will provide the return address to you. But please kindly understand that you need to pay the return shipping fee. And it always cost more than $20,it is not a good choice for you. Very sorry for all the inconvenience caused to you and hope for your kindly understanding. Best regards. Me: Hi, I don't want to go to the hassle of sending it back for a refund and I don't want a 30% discount I would simply like what I purchased as advertised which was the white super locker. Please can you tell me why I have not received the item that was advertised. Many thanks, Nathalie Kenley.store: Hi, Sorry about the problem, as the item is not available anymore. As a solution, we can provide a 50% refund as a compensation without returning. This is the best we can do. Thanks and waiting for your reply. Me: Hi, If the item is not available anymore why is it still being advertised for sale? Even if it wasn't available anymore, that is the item I purchased and I didn't receive it. If it is not available anymore my order should have been cancelled prior to shipping. The storage container that I have received I could easily buy in a shop for £1.00. I don't want a partial refund I want the item that was advertised that I ordered. Nathalie Keeley.store: Hi, Sorry about the problem. What about 70% refund? By the way, if you are still not satisfied with the resolution. We can also provide a return address. Keep in touch. Me: Hi, You really don't seem to be understanding my issue here. It would be similar to me ordering a t-shirt and receiving a hanger instead. I haven't been sent what I ordered so I don't understand how you can offer to give me a partial refund on an item that I don't have. I just want the item that I ordered as was advertised on your website. I'm really not fussed if it is the white or black super locker but I would like the super locker that I ordered and patiently waited for. I would also like to inform you that, should I decide to return the item that you have sent me I do not need to pay for return shipping. It is your mistake that you sent me a different item than what I paid for, I didn't order it by mistake, so you would need to pay for it to be shipped back and then refund 100% of my money. Please can you just send me the item that I ordered. Many thanks, Nathalie Keeley.store: Hi, Thanks for your email. We will issue your refund within 3-5 working days. The refund will return back to the account you paid for the order. Please make sure there is no PayPal dispute, or we are unable to arrange the refund. Thank you for your understanding and cooperation. Have a nice day. I didn't respond to their final email, I just waited and after a couple of days I did receive a full refund from them. If I hadn't received the refund after 5 days I was planning to open a PayPal dispute. The item is still available for sale on the website but I don't know what I could do to prevent anyone else from purchasing it. There is no where to leave a review or anything and I haven't been able to find the ad on Facebook again so can't even warn people there. Hopefully this may help others who are able to get in touch with the company they ordered from.
