Unauthorized Charges from Thrive Market Inc

[Val1972]

Today, July 20, 2024, I received two emails from PayPal about two unauthorized charges from Thrive Market Inc. $79.60 and $12.00 two separate transactions. I started a dispute while I was a passenger in the car on the $12. I tried to start a dispute on the $79.60 but lost cell service. I got home and I received an email that the $12 was refunded because it was not authorized. Secondly, the purchases what ever they are, were being shipped to me at 9211 Bolsa Ave, #124-125, Westminster, CA 92683, United States. I live 428 miles away from where I live. I have never lived in Westminster. WTF why would PayPal notify me of unauthorized charges, refund one of the charges and release the $79.60. I am so upset. I can't go back in and dispute it until the payment has been made. I have not seen the $79.60 charged on my bank. What do I do?

[kernowlass]

@Val1972 

What does it say on the transaction for the larger amount on your paypal account ie payment / completed / sent or pending?

[Val1972]

I called PayPal this morning they honored unauthorized $79.60 with the PayPal Purchase Protection. It was for a subscription???? 

[Goldensatellite]

Did you eventually get this resolved? Today is October 20th, 2024 and I woke up this morning just like you had, with two emails stating purchases were made at Thrive Market totaling over $200. Mine was being shipped to Oklahoma however. I wasn't able to file a dispute immediately due to a busy schedule but I had two more emails later on in the afternoon stating I was refunded for them both. I'm curious as to why this is a "thing"? Is Thrive Market involved in this or are hackers really in love with that site? Lol.

[PayPal_Shradha]

Hello @Goldensatellite,

Welcome and thank your for posting your concern. 

We are sorry to hear that you have been charged for an unauthorized charges. Kindly file a report to PayPal by suing the help centre article How do I report an unauthorized transaction or account activity? . You can also reach out to our customer support team to get an understanding of the possible solution to the issue raised. Please reach out to our customer support team during business hours by clicking the Contact option at the bottom of PayPal page. When you click on Contact option in PayPal website, you will get an option to contact via chat and phone. If you are not able to login to your PayPal account, kindly do reach out to our support by selecting Phone and then select "Call as Guest".

Hope this information is helpful for your!

Warm Regards,
Shradha 

[jaimecam]

Exactly my thoughts.

[jaimecam]

Thrive should refund you. They shouldn’t be saving your information. A “Coady Nguyen” with ip 134.199.90.201 from TX charged my PayPal today. I’m **bleep** my info was saved there even though I haven’t used the service in years. Chat support took care of it in minutes— seems like this is something that they are used to dealing with.