bbintradeco (banbain trade co limited) fraudulent charges and shoddy merchandise

[Sparky38]

Purchased item from bbintradeco (banbain trade co limited) was sent confirmation order for one amount later checked my PayPal account and was charged 13.26 more have filed a dispute with PayPal and WAS denied even though I sent them proof of fraudulent overcharge . Not sure who actually looked at invoice but somehow they stated dispute was 1 cent. So still in process of another dispute . Plus, items super shoddy !

[Sparky38]

Megan As you replied to my dispute as moderator for PayPal. I wanted to know what PayPal is doing to stop this company from changing invoice amounts after purchase . This fraudulent activity needs to stop

[805eb101]

paypal want me to pay $48 to return the items to hong kong before i get my refund. the items were sent from Illinois. why is this allowed to happen?

[Chickie80]

Hi PayPal_Meghan & fellow PayPal-ers who have been shafted by BTCL, I’m still in the midst of my claim/complaint w. this farce of a company, BTCL. My question is RE: the many complaints against the company: Can PayPal ban them for doing business here?

[PayPal_JonK]

Hello everyone, thanks for joining in on PayPal's Community Forum. I can certainly understand how it can be frustrating when a purchase doesn't go quite as you had expected. Normally, if an item arrives that doesn't match the description of what you purchased, PayPal will help as much as possible.

@Chickie80, @Sparky38, I understand you'd like to know what PayPal plans to do in situations like these to the merchant. Per our Privacy Agreements, we do not share our findings nor do we share what actions we take regarding any specific buyer or merchant. However, I can say PayPal reviews not only the transaction but all parties in the transaction during every dispute to make sure we are providing the safest payment processing as possible. 

@805eb101, returning an item to the seller is standard part of disputes and returns process. If a case is decided in the buyer's favor, we normally ask they return the item to the seller within 10 days and let us know the tracking number and shipping company. During that returns process, we do ask the merchant where the merchant would like their item returned to, which is normally where the item has shipped from. Some merchants may offer a return shipping label, however they are not required to offer one. 

With all that in mind, the best way to avoid situations like this is to research the merchant as best you can along with their return policies and any reviews you can find on them. 

My apologies for any inconvenience this has caused. I wish you all the best with your cases, and please don't hesitate to contact our Customer Support teams if you have any questions on your case. 

 - Jon K

[Chickie80]

I appreciate your response PayPal_JonK I understand the need for privacy not just for the subscribers but merchants as well. However. BTCL’s habitual practice to overcharge consumer's by approximately $10 for each transaction, is deceitful. It’s clear BTCL hopes consumers won’t catch their theft. You’ll get your approximately $10 refund only IF the purchaser complains and advises BTCL that a complaint has been filed w. PayPal and/or the BBB. When I first initiated my complaint w. BTCL made my first contacted BTCL w. my complaint regarding the overcharge, my order was in ‘processing’. It was in the initial contact that I demanded BTCL cancel my order and give me a full refund. What’s interesting is that BTCL did refund me the overcharge, but blatantly ignored my demand to cancel the order and to give me a full refund. They ignored me, bounced me around to their multiple departments. In the meantime, the order shipped; which is exactly what BTCL wanted. BTCL then advised me that unfortunately the order shipped and they couldn’t process my request to cancel and refund my payment. It was very soon after the order had shipped, PayPal contacted me saying BTCL had refunded me (via PayPal), and the my complaint case would be closed. I responded to PayPal advising the complaint was not satisfied & to please keep my claim open. To date, I haven received a reply from PayPal. PayPal is used Worldwide. Consumers trust PayPal professionalism to facilitate payments from the consumers to the vendors. If a vendor consistently cheats consumers, play email pingpong employing a delay tactics so when a consumer’s valid request to cancel an order that is still ‘processing’ and provide the consumers w. a full refund, BTCL can say, “we can’t cancel or refund you bc your order has shipped”, is unacceptable, deceptive and diminishes a consumers trust with PayPal. I would think w. constant complaints to PayPal, BTCL is all out of ‘get out of jail card’s, and will be expelled for lifefrom PayPal 

[Sparky38]

Thank you for your response . Social media influencers are making money scamming us too! We need to be more vigilant in researching companies that are promoted on Facebook , Instagram and tictok. I know I now NEVER click on site , instead find out the name and research on my own . It has saved me multiple times . Binbain trading is just one of many . Buyer beware

[DDgar]

Also looking for an answer on how to dispute my purchase banbain. They have used montivate for the products they sell. Then on Paypal the payment went to banbain and the $32 amount became $52. How in the world.

[Sparky38]

Keep your invoices , I had to search through emails to find mine . Don’t give up ! Keep fighting , This is why we use PayPal to help weed out fraudulent companies! File a dispute immediately with your proof

[cae15sar]

What do I do if the only invoice is the one I can pull up on Paypal?  

[Sparky38]

Somewhere in your email account you should have an email from banbain trade with the original purchase . That’s what you need to locate . This company should be banned from PayPal or PayPal should issue warning that there have been multiple complaints against them