Check VOIDed but rejected

[jsmadere]

I attempted to deposit a check. The app asked me to write VOID across the front, then rejected it. Now I have a payroll check with VOID written on it, and no money. What do I do now?

[pkkh]

Hi @jsmadere 

Thank you for contacting PayPal community. 

I see you've questions about cashing a check through PayPal. I want to inform you that you're not supposed to write VOID on the check until its approved. Once it is approved only then you have to write void and submit another picture. Please follow the instructions mentioned in the Article in order to cash a check. If you face any issues, contact PayPal directly to get further help with the check. 

Regards,

Punith  

[PayPal_Olivia]

Hi @jsmadere,

Thank you for your post and welcome to the Community Forum as a new member! The information provided by @pkkh is helpful, but there is one correction to be made. Once voided, you would not have to submit another picture. Writing Void is just to prevent anyone else from attempting to cash the check. Until it is voided, it is very important to keep the check safe, as it has been endorsed. 

I also wanted to provide one more piece of information. Since the check is now voided and not yet deposited, you may need to contact the issuer of the check to let them know it's been voided before it was able to be deposited and you may need to have the check reissued. 

I'm sorry that this misunderstanding caused inconvenience and delay. I know how frustrating that must be!

Olivia

[Kenlight95]

That is a lie they asked for two photos front and back THEN ask you to VOID the check with black or blue pen then they make you send another picture. The same thing just happened to me they denied my check after they told me to VOID IT

[Temp20231023]

This just happened to me ...I'm so upset. How am I supposed to cash it now. I was prompted to write void. I did what they said to do 😔

[PayPal_Meghan]

Hello @Temp20231023, 

Congratulations on your first post in the Community Forum!

I'm sorry to hear about the difficulty you encountered while depositing a check. I recommend reaching out to Ingo Money Service for the status of the deposit and to see if anything could be done or if the check has to be reissued. You can find their contact information by clicking Ingo Money Service - PayPal Terms and Conditions and the bottom of this Help Center article. 

I hope you're able to deposit the check! 

- Meghan

[Kenlight95]

Okay I just did this I got approved then denied after PayPal told me to write void in blue or black pen. So how is PayPal going to fix their error yall approved me till I voided my check then say I didn’t VOID it right now I’m **bleep** over my money that I need.

[Mwalker267]

This exact issue literally just happened to me about 30 minutes ago. I even tried using a Sharpie pen (not the marker) and traced over where I wrote VOID. Hoping it would help the situation. Unfortunately I continue to be denied. The first two steps of scanning the front and back of the check worked just fine. This was a weeks pay, written to me by company who contracted me for the weeks worth of work. It's for $4,982.62. So it's not like a check for a few hundred, that I'd be able to wait a few weeks for the company to issue, cut the check, and mail it to me. It's needed to fund a part of my next project I'll be contacted for. Companies only pay a 1/3 up front. This is unacceptable on PayPal's behalf. They're a MASSIVE company with HUGE profits. This should be an easy issue to fix. Seeing that it shouldn't have happened to being with.

[Bodybutt]

Ummmm it only tells us to write void AFTER it says it is approved. Your system is VERY flawed and it is tricking people into voiding their checks! For some of us, like me, that could be my only form of income and maybe i literally have no way to get another check. This happened with my jury duty check. You think the judge is going to give me another one? Ummm no. And i should not have to ask! This is PAYPAL’s fault. Stop doing this to poor people. You are literally hijacking our income and then saying “whoops! Sowwy!” As if it ain’t no big deal. But IT IS. And your team should just look at these checks of ours and then deposit them. Because we did nothing wrong. You did. Your app did. Your ingo collab did. Not us.

[MIdogman]

Literally had the same experience. Went through all the steps, paypal told me that my check was accepted, amd to write VOID on the check. So, I wrote VOID on the check, and it told me that I had not properly voided the check, and it gave me another chance. So I rewrote VOID in sharpie to be safe. Still said I hadn't properly voided the check. Now I'm out phone bill money, and I'm blocked from depositing check in the future. I am beyond **bleep**. I need that money, and there is no possibility of getting a new check. Went to Better Business and gave them a 1 star rating. Still waiting on a response from both that and customer service on paypal.