Change from Buy Good and Services to Friends & Family

[Aleksaaa]

I am at my wits end! I live in the UK customer service only has a US number? I dont have money to waste to call them. For some reason when I send money it keeps defaulting to Buy Goods & Services. I do not have the option to switch to Friends & Family transfers without the high fee. Nowhere to be found on the account to change this. It is completed locked on my app on Goods & Services. No way to change it. There is no email to customer service either. What do I do? I am shocked that in 2022 such a big company has no customer support for such a simple query.

[kernowlass]

@Aleksaaa 

Paypal customer services in Europe is based in Dublin, if you click help/contact on a UK paypal account you get the number for Ireland c/s.

When you click to send funds you input the email address of the recipient > then on the 2nd or 3rd page you get the option to select f/f or g/s.

However do not use the friends/family option for paying for goods/services as its against paypal rules and negates your buyer protection.

If your recipient is a business account holder then they would not be able to receive friends/family payments. Also some countries do not have the f/f option.

[Aleksaaa]

Nah, I only see a US number when I click on support. Googling UK paypal customer service number also is huge minefield. I can’t find a list which countries have f/f. Is there an article on this?

[kernowlass]

@Aleksaaa 

Maybe then its because you are registered as living in the Faroe Islands and using that countries paypal account which would explain a lot !!!

User Aleksaaa: Faroe Islands Personal Account

Users in the Faroe Islands DO NOT have the friends/family option and would certainly not be directed to UK customer services !!

[Aleksaaa]

Hello,

Customer service has given me a US number to call, but it is not working. I am trying to call from my UK phone number.
Faroe Islands is in Europe. What a disaster, I just want to close my account. I have clicked on close my account, but it is telling me to contact customer support for that. 
They have given me the US number https://www.paypal.com/selfhelp/contact/call

 to call for Faroe Islands support but no country or area code? The call wont go through. Called customer service again three times and the call keeps disconnecting.

[PayPal_paula]

Hi @Aleksaaa, 

I am sorry to hear that you have been having such difficulties closing your account and getting through to us by phone. May I suggest you try one of our other contact options. I think reaching out to one of our social media channels would be a better fit for you to contact us. You can contact us via our social media channels on Twitter and Facebook. 

Please do come back and let us know how you get on as it may help other members, 

Paula