PayPal Community

Hi @Beckonline,   Welcome to the Community!    I am sorry to hear you have difficulties logging into your account. Since the laws applicable to PayPal accounts differs from country to country, it is not possible to change the country of your registered address when you open the account. If you move back to Hungary, you will need to close your old account registered in another country and use the one registered in the country you have your residence.    If you don't have access anymore, for security reasons, the best way is to contact customer service by phone. You can do this by clicking on 'Help and/or Contact' at the bottom of any page on the PayPal website. Click Password and Account Access, then Login Problems. Scroll down to see the logged-out contact options (You can always call as a guess). For low rates for international calls, you could use Skype.      I hope this helps, Jenny      ... View more

Hi @newuser7,   Welcome to the Community and thank you for your post!   Sorry to hear you are experiencing issues with your account, and you would like to close it. I understand how frustrating it can be not to be able to access the account. For security reasons, the best way to log in and either change an old phone number or close the account is to reach out to us via the 'Help & Contact' page on the bottom of the PayPal website and click the 'Contact us' link. From here, select 'Password and account access', then choose 'Login problems'. At the bottom of the page, you should see the available options. If there is an option to contact us while logged out, you will see it here.   If you are still having problems, you may want to reach out to our support team over on Facebook or Twitter.   Hope this helps, Jenny. ... View more

Hi @Beadyeyez,   Welcome to the Community and thank you for your post!   Sorry to hear you are experiencing issues with a seller. If you would like to report the matter with this payment, you can do so in the Resolution Centre (within 180 days of the transaction). The case dispute will allow you to contact the seller through your PayPal account and try to resolve it amicably. If that fails or you don't feel comfortable with this option, you have 20 days to apply for Buyer Protection (escalating the issue to PayPal). PayPal Buyer Protection considers if you are eligible for a full refund, if you buy something that never arrives, or if it arrives significantly different than described. It is possible to open these types of claims 7 days after the transaction has been completed. When you escalate the dispute to a claim, the seller will have 10 days to prove that the item has been shipped, and if no response is provided, the case will automatically close in your favour after 10 days. If you think the seller isn't going to send you the item, you can request the opening of a not received case and then change it to a significantly not as described if you receive something else. Here's how to file a case.    If you need help with the filing, please feel free to contact our customer service.  Hope this helps, Jenny ... View more

Hi @Temp20220202k,   Welcome to the Community and thank you for your post!   Sorry to hear you are experiencing issues with your account. From what you mentioned, it looks like there is a limitation on the account, and we have requested additional information from you. Generally, to remove a restriction from your account, you can go to your Resolution Center and click Resolve beside each requirement in the Account Limitation section. The email you received should give you more information too. If this doesn't help and/or you are not sure regarding what information PayPal needs, you might want to reach out to our customer service. Our Team will be happy to assist you.    Hope this helps, Jenny ... View more

Hi @PadraigHamilton,    Thank you for your post! Sorry to hear you are experiencing issues with your balance.    If the money received was due to a sale, it might not show on your balance if the buyer opened a dispute or a claim. Here, you can find more information. If this isn't the case, you can reach out to our support team over Facebook or Twitter, or you can call our Customer Service. You can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.    I hope this helps,  Jenny      ... View more

Hi @Zara24,   Welcome to the Community and thank you for your post!   In general, if you don't have a specific funding source set up, the payment could come from PayPal Credit. Here, you can find information on how to manage your automatic payment.    Hope this helps, Jenny ... View more

Hi @Dinac975,   Welcome to the Community and thank you for your post!   In general, how your money is refunded depends on how the payment was sent. Card funded payments will be refunded back to the card – it may take your card issuer up to 30 days to post it. Bank funded payments are ultimately returned to the bank, and PayPal balance payments are refunded to your balance.   Hope this helps, Jenny ... View more

Hi @clapton712,   Welcome to the Community and thank you for your post!   Sorry to hear you are having issue with a refund. If you didn't notice a duplicate refund on your bank statement and you need assistance, you may want to reach out to our support team over on Facebook or Twitter or you can send us a message through the Message Centre in your PayPal account.    Hope this helps, Jenny ... View more

Hi @gemaL,   Welcome to the Community and thank you for your post!   In general, how your money is refunded depends on how the payment was sent. You can read more about how refunds are credited here. Card funded payments will be refunded back to the card – it may take your card issuer up to 30 days to post that though.   Hope this helps, Jenny ... View more

Hi @CryptoGod,   Welcome to the Community and thank you for your post!   Sorry to hear you are experiencing issues with a purchase. As mentioned in your post, if you see the transaction marked as completed, it means the payment went through. We would recommend confirming the received item, only when it happens. It seems that the item has been shipped and delivered. If you can't find an agreement with the seller, PayPal Buyer Protection considers if you are eligible for a full refund, if you buy something that never arrives, or if it arrives significantly different than described. If your transaction qualifies for PayPal Buyer Protection, you are covered for the full purchase price plus the original shipping charges. The claim for a not received purchase aims to verify if the seller sent the item to the correct address and if the product was delivered. You can find more information here.    If you need assistance with the filing of the claim, you can also contact us on Facebook or on Twitter.   Hope this helps, Jenny ... View more