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The tracking number showed delivery to me on 10 October I got online with GearBest (online chat) and reported that I had not received the item - I was asked ''to wait a few more days'' On 20 October I issued a ticket with GearBest. They admitted that the item had been returned to them - I have records of their messages - they promised to proceed with refund Still 2 weeks later, since there was no refund coming through, I took it up with PayPal.  Their response ''there is a valid tracking number''!!! They ignore the fact that the seller admits that the item was never delivered to me In summary PayPal hides behind ''the valid tracking number'' and GearBest keeps promising refund which I am not getting. Even yesterday they sent me a message asking me (once again) to wait two more business days - it is the fourth tie they have done that!!! ... View more

Also, you can just strike off PayPal from your methods of payment... ... View more

Hello I purchased a laptop from GearBest, which was never delivered. GearBest admitted that it was returned to them. I also had paid insurance! GearBest offered refund (minus the postal expense) When they did not refund within 10 days I escalated with PayPal and... guess what PayPal ''cannot rule in my favour''!!!   So I have a problem similar to yours plus insurance paid plus transcripts of the messages from GearBest promising refund and I also live in EU Still PayPal seems to be oblivious Not sure what more you can do apart from taking it on with your Bank, if you have used a credit card   ... View more

According to the tracking the item was delivered to me. This was when I first contacted them and I was asked to wait for a few more days. After 10 days I contacted them again. They admitted that the item had been returned to them and they offered the refund. I have copies of their messages up to the point that I reffered the issue to PayPal. The latest messages where they reassured me about the refund were on PayPal's site I am astounded by PayPal's verdict. I will probably have to speak to my ank on Monday ... View more

And it was within 6 weeks! ... View more

It was a laptop Thank you for your response The seller is one of the big Chinese internet stores They admitted that the item was not delivered - it was returned to them - they did not say why They offered a refund minus postal expenses and I agreed They claimed that PayPal was notified and that I would be receiving the refund within 2 business days After granting them twice extensions and not receiving the refund I escalated the dispute through PayPal and straight away I received a rejection of my claim - no explanation given I am really astonished I still have copy of the seller's messages admitting to their fault and agreeing to refund - however, I do not know how to proceed...   ... View more